At craftpax, your privacy is a cornerstone of our commitment to you. We value the trust you place in us and strive to ensure your personal information is protected, secure, and handled with the utmost care. This Privacy Policy explains the information we collect, how it is used, and the steps we take to protect your data. By engaging with us—whether through purchases, newsletters, or online platforms—you can feel confident that your information is in good hands.
1. Information We Collect
To provide you with the best possible experience, we collect the following types of information:
- Personal Information: Your name, email address, phone number, date of birth, shipping and billing addresses, and purchase history.
- Transaction Data: Details related to payments, such as bank name, card type, and partial card numbers (processed securely via PayPal).
- Technical Information: Your IP address, browser type, operating system, location, and device preferences for a seamless browsing experience.
- Marketing Preferences: Information about your product interests, communication preferences, and interactions with us on social media.
2. How You Provide Information
You may share your information with us through:
- Making purchases on our website or social media channels.
- Subscribing to newsletters or creating an account.
- Participating in promotions, giveaways, or surveys.
- Sharing content such as reviews, photos, videos, or comments.
3. How We Use Your Information
We use your information to:
- Tailor your shopping experience with personalized product recommendations.
- Process and track your orders.
- Send newsletters, promotional offers, and event invitations.
- Provide customer support before, during, and after your purchase.
- Enhance our services through data analysis and customer feedback.
4. Cookies and Tracking Technologies
To make your browsing experience smoother, we use cookies, web beacons, and Google Analytics. These tools help us:
- Save your preferences, such as language and currency settings.
- Display items you’ve viewed previously for easy access.
- Track site activity to improve performance and functionality.
You can manage your cookie settings or opt out of Google Analytics tracking via this plugin.
5. Newsletters and Alerts
Stay informed with craftpax through:
- Text Alerts: Receive up to 4 free monthly text messages with updates on products, tips, and promotions.
- Email Newsletters: Weekly emails featuring exclusive deals, beauty advice, and campaign highlights.
To unsubscribe, email us at [email protected].
6. Data Sharing
We do not sell or rent your information. However, your data may be shared with:
- Service Providers: Banks, payment processors, and shipping partners to facilitate transactions and deliveries.
- Marketing Partners: Agencies that assist with campaigns and website management.
- Legal Authorities: When required for compliance or fraud prevention.
7. How We Protect Your Information
Your security is our priority. We employ:
- Encryption: SSL encryption for secure payment processing.
- Secure Storage: Information is stored on protected servers.
- Third-Party Transactions: Payments are processed exclusively via PayPal, ensuring no sensitive data is stored by craftpax.
While no system is infallible, we regularly update our security measures to protect your information.
8. Data Retention
We retain your information as long as necessary to provide our services or comply with legal obligations. Once your account is closed, essential data may be retained for fraud prevention, compliance, or operational purposes.
9. Withdrawing Consent
You may withdraw your consent or object to data processing at any time. This may affect access to certain services. Contact us at [email protected] for assistance.
10. Accessing and Updating Information
You have the right to:
- Access the data we hold about you.
- Update or correct inaccurate information.
- Request deletion of your personal data, subject to legal requirements.
For changes or inquiries, email us at [email protected].
11. Policy Updates
As our business evolves, we may update this Privacy Policy to reflect changes. Any updates will be posted on our website, and significant changes may be communicated via email. We encourage you to review this policy regularly.
If you have any questions or concerns about your privacy, please don’t hesitate to reach out at [email protected].
Thank you for trusting craftpax. We are committed to making your experience with us safe, enjoyable, and rewarding.